Privacy policy

What we collect

Information you provide

• Content you create in an app — entries, reminders, notes, settings, photos.
• Account details, where an app offers an account.
• Support messages and feedback you send us.
• Your email address and selected Quest game when you join a Quest alpha test list.

Information collected automatically

• Device type, operating system, app version, language and region.
• Usage events, crash diagnostics and performance metrics.
• Approximate location derived from your IP address, at country or region level.

Information from third parties

Some apps include third-party SDKs for analytics, crash reporting, advertising or purchase management. Those providers process limited technical data under their own policies.

Our websites use Cloudflare Web Analytics for aggregate page-performance and referral measurement. Its beacon does not use cookies or collect visitors' personal data.

Where your content lives

For most of our apps, the content you create stays on your device, and syncs through your own iCloud account if the app offers sync. In those cases we hold no copy of it and cannot read it.

Where an app does store content on our servers — for example an app with a shared or multi-device feature — the app says so, and that data is held only for as long as the feature needs it.

How we use information

• To provide, maintain and improve how an app works.
• To diagnose crashes and bugs, and to prevent abuse.
• To answer your support requests.
• To meet legal obligations and enforce our terms.

We do not sell your personal information, and we do not buy it.

If you join a Quest alpha list, we use your email to confirm that you own the address and to contact you about testing the selected game and related Pocket Grove updates. Joining is optional; you can unsubscribe at any time using the link in an email or contact us.

Third-party services

Depending on the app, we may use one or more of the following:

• Apple App Store — purchases, subscriptions and app delivery.
• RevenueCat — subscription management, in apps that offer subscriptions.
• Google AdMob — advertising, in ad-supported apps. Paid or Pro versions do not show ads.
• Firebase Analytics and Crashlytics — usage insight and crash diagnostics, in apps that include them.
• Cloudflare Web Analytics — aggregate website performance and referral measurement.
• Pocket Grove store-click measurement — daily aggregate counts of which page, app campaign, button position, store platform and fixed traffic-source category were selected. When a recognised source is present, the browser keeps only that category and an expiry time in session storage for up to 30 minutes so it can survive navigation between our pages. The measurement event does not include the raw referrer, page query string, browsing history, IP address, cookie, user agent, email address or a per-visitor identifier, and our acquisition-events table does not store those fields. As with any HTTPS request, the network and server infrastructure receive ordinary transport metadata when the event is delivered.

Each provider processes data under its own privacy terms.

Retention and security

• We keep data only as long as it is needed to run the app, meet a legal obligation, or resolve a dispute.
• We use reasonable technical and organisational measures to protect it.
• No method of storage or transmission is completely secure.
• Alpha-list details are kept while the testing programme is active, then deleted or anonymised when no longer needed.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your information, and to object to or restrict certain processing. Under UK GDPR you also have the right to complain to the Information Commissioner's Office.

To make a request, email [email protected]. For content held only on your device, deleting it in the app or deleting the app removes it — we have no copy to delete.

Children

Our apps are not directed to children under 13, or the equivalent minimum age where you live, unless the App Store listing for that app states otherwise.

Changes

We may update this policy. Material changes are reflected in the “last updated” date at the top of this page.

Contact

Privacy questions and data requests: [email protected]
Everything else: [email protected]